FAQs

Payment is due at the time of service. We accept cash, checks, and all major credit cards (3% fee applies to cards). Technicians will process payment and email your receipt.

You’ll receive a 2–3 hour arrival window the day before your appointment. Techs will also call 30 minutes before they arrive. While we aim to stay on schedule, delays can happen—we’ll keep you informed if timing changes. No refunds or discounts are given for late arrivals.

Yes, we move most furniture at no extra cost and place it back with protective padding as needed. Please remove small items like lamps or electronics in advance. We do not move heavy or delicate items (pianos, beds, china cabinets, etc.).

Carpet cleaning takes about 15 minutes per room. Timing depends on furniture, soil level, and spot treatment.

An area is up to 250 sq. ft. (about a two-car garage). Combos like living/dining rooms count as two. A flight of stairs (up to 13), a hallway, or a walk-in closet can also be considered an area.

Drying can take 12–48 hours, depending on humidity, airflow, and temperature. Using fans or HVAC systems speeds up drying. Avoid walking in street shoes, and be cautious moving between wet carpet and hard floors.

We recommend having your ducts cleaned every 3 to 5 years. If you have pets, allergies, recent renovations, or live with smokers, more frequent cleanings may be beneficial.

You might notice:

• Extra dust around your home

• Musty or stale odors

• Increased allergy symptoms

• Uneven airflow between rooms